Updated: January 2026

Fachai88 Privacy Policy – Data Protection for Malaysian Users

At Fachai88, your privacy is our priority. This policy transparently explains how we collect, use, and protect the personal data of every Malaysian user.

Effective Date: 1 January 2026
PDPA 2010 CompliantMalaysia Personal Data Protection Act
Our Commitment

Fachai88's Six Privacy Guarantees for You

We are committed to protecting the personal information of every Fachai88 member in Malaysia.

Advanced Data Encryption

All fachai88 user data is encrypted using 256-bit SSL technology. Your information cannot be read or accessed by any unauthorised party during transmission.

PDPA 2010 Compliance

Fachai88 operates in full compliance with Malaysia's Personal Data Protection Act 2010. All our data collection and processing activities adhere entirely to local legal requirements.

No Data Selling

Fachai88 has never and will never sell, rent, or share users' personal data with any third party for marketing purposes without your explicit consent.

User Privacy Controls

You have full control over your data. Request access, correction, or deletion of your personal data at any time through Fachai88's available customer service channels.

Secure Data Storage

User data is stored on servers protected by multi-layered firewalls, 24/7 security monitoring, and automated backup systems to prevent data loss.

Easy Unsubscribe Option

Don't want to receive marketing communications? You can unsubscribe at any time via the link in any of our emails or by contacting the Fachai88 support team directly.

Note: This Privacy Policy outlines Fachai88's privacy practices regarding the collection, use, protection, and disclosure of personal data belonging to users of our platform. By using Fachai88's services, you agree to the terms set out in this Privacy Policy.

1 Introduction

Fachai88 ("we", "our platform") is fully committed to protecting the privacy and personal data security of all our users in Malaysia. This Privacy Policy is drawn up in accordance with the provisions of the Malaysia Personal Data Protection Act 2010 (PDPA) and reflects our transparent approach to data management.

This policy applies to all users who access the fachai88 platform through the website fachai88.ws, mobile app, or any other digital channel operated by fachai88. This covers all information you provide to us directly, as well as information we collect automatically when you use our services.

We encourage you to read this Privacy Policy carefully and to contact us at support@fachai88.ws should you have any questions or concerns regarding your privacy.

2 Personal Data We Collect

Fachai88 collects various types of personal information to ensure our services operate properly and comply with regulatory requirements. The types of data we collect are as follows:

Data Category Examples of Information Purpose of Collection
Identity Data Full name, identity card number (MyKad), date of birth Identity verification & KYC compliance
Contact Data Malaysian phone number, email address, residential address Service communications & notifications
Financial Data Bank account number, bank name, RM transaction records Processing of deposits & withdrawals
Technical Data IP address, device type, web browser, operating system Account security & fraud detection
Activity Data Game records, betting history, gameplay preferences Service improvement & customer support

We only collect data that is strictly necessary for the stated purposes. fachai88 does not collect sensitive data such as users' health information, religious beliefs, or political affiliations.

3 How We Use Your Data

Personal data collected by fachai88 is used solely for legitimate purposes directly related to providing our services to Malaysian users. These purposes are:

  • Account Management: To register, verify, and manage your fachai88 user account.
  • Transaction Processing: Handles deposits and withdrawals in Malaysian Ringgit (RM) via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX.
  • Security & Fraud Prevention: To monitor suspicious activity and protect your account from unauthorised access.
  • Regulatory Compliance: To fulfil legal obligations related to anti-money laundering (AML) and know your customer (KYC) requirements.
  • Customer Support: Provides technical support and effectively resolves user complaints.
  • Service Improvement: Analysing usage patterns to improve platform quality and the overall user experience.
  • Marketing Communications: Sending promotional information, bonuses, and special offers (with your consent only).

Data Minimisation Principle: fachai88 only processes data that is adequate, relevant, and strictly limited to what is necessary. We do not collect excessive data beyond the operational needs of our platform.

4 Data Sharing & Disclosure

Fachai88 respects your privacy and will not disclose your personal data to third parties without your consent, except in the following clearly defined circumstances:

  • Payment Service Providers: Required information is shared with authorised payment processors such as FPX, DuitNow, and Malaysian e-wallet providers to process your RM transactions.
  • Legal Requirements: Data may be disclosed to Malaysian authorities such as Bank Negara Malaysia, the Royal Malaysia Police (PDRM), or the courts when required by law.
  • Technology Partners: Our technical infrastructure service providers may have limited access to your data solely for platform operations purposes.
  • Fraud Prevention: In cases involving suspected fraud investigations or illegal activity, relevant information may be shared with the appropriate authorities.

Our Commitment: fachai88 has never sold and will never sell users' personal data to advertisers, data brokers, or any third party for commercial purposes. This is our absolute commitment to all members in Malaysia.

All third parties working with Fachai88 are required to sign a strict data protection agreement and are only permitted to use your data for the agreed purposes.

5 Data Security

Fachai88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.

  • 256-bit SSL Encryption: All data transmitted between your device and Fachai88's servers is encrypted using industry-standard TLS/SSL protocols.
  • Multi-Layer Firewall: Our server infrastructure is protected by an advanced firewall system that monitors and filters suspicious traffic in real time.
  • 24/7 Monitoring: Our cybersecurity team monitors the fachai88 platform around the clock to detect and respond to any threats.
  • Internal Access Controls: Only authorised personnel with a legitimate business need are granted access to users' personal data, and all such access is logged and audited on a regular basis.
  • Regular Security Audits: Fachai88 conducts regular penetration testing and vulnerability assessments to ensure our systems remain robust at all times.

Incident Reporting: In the event of a data security breach affecting your personal information, Fachai88 will notify you and the relevant authorities within the timeframe required by Malaysian law.

6 Cookies & Tracking Technologies

Fachai88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The types of cookies used are:

  • Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
  • Functional Cookies: To save your preferences such as language, theme, and game settings for a more personalised experience.
  • Analytics Cookies: Helps us understand how users interact with the platform in order to improve our services (data is collected in aggregate and anonymised form).
  • Performance Cookies: Used to optimise the speed and performance of the fachai88 platform on your device.

You can manage your cookie settings through your web browser preferences at any time. However, disabling certain cookies may affect the functionality of some parts of the fachai88 platform.

7 Your Rights as a User

As a Fachai88 user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.

Right to Rectification

If your personal data is inaccurate or out of date, you have the right to request that Fachai88 correct it at no charge.

Right to Erasure

You may request the deletion of your personal data under certain circumstances, subject to applicable legal retention requirements.

Right to Object to Processing

You have the right to object to the processing of your data for direct marketing purposes at any time, without having to provide any justification.

Right to Data Portability

You may request your personal data in a machine-readable format for transfer to another service provider where applicable.

Right to Restrict Processing

Under certain circumstances, you may request that Fachai88 restrict the processing of your data while any related issue is being resolved.

To exercise any of the above rights, please contact us at support@fachai88.ws by clearly stating your request. We will respond within 14 business days.

8 Data Retention & Deletion

Fachai88 retains your personal data only for as long as necessary for the stated purposes or as required under Malaysian law. The following outlines our data retention guidelines:

  • Active Account Data: Retained for as long as your account remains active on the Fachai88 platform.
  • Financial Transaction Data: Retained for a minimum of 7 years in accordance with the Companies Act and Malaysian tax law requirements.
  • KYC & Identity Verification Data: Retained for 5 years after account closure in compliance with anti-money laundering (AML) requirements.
  • Communication Logs: Retained for 2 years for dispute resolution and customer support purposes.
  • Marketing Data: Deleted within 30 days of you withdrawing your marketing consent.

Once the designated retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you.

9 Children's Privacy

Fachai88 takes the protection of children's privacy very seriously. Our platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Important Notice: Should we discover that personal data of an individual under the age of 18 has been inadvertently collected, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who suspect their child is using this platform should contact us at support@fachai88.ws without delay.

10 Changes to the Privacy Policy

Fachai88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or business operations. Any material changes will be communicated to users through:

  • Email notifications sent to your registered email address.
  • A clear notice on the Fachai88 platform homepage.
  • A notification pop-up upon your next login.

We recommend reviewing this Privacy Policy page periodically. The "Updated" date at the top of this page will always reflect the latest version of our policy. Continued use of the fachai88 platform after any changes take effect will be considered your acceptance of the updated policy.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Fachai88 handles your personal data, please do not hesitate to reach out to us through the following channels:

  • Privacy Email: support@fachai88.ws
  • Live Chat: Available on the fachai88 platform, 24 hours a day, 7 days a week
  • Response Time: We are committed to responding to all privacy-related enquiries within 5 business days.

The fachai88 Data Protection Team is available to assist you in both Malay and English. Your satisfaction and trust are our top priorities in every interaction.

Your Data Is Safe With Us

Join Fachai88 with Complete Confidence

Your privacy and data security are our foremost responsibility. Join over 500,000 Malaysian members who trust Fachai88 for a safe and responsible online entertainment experience.

Your data is protected by 256-bit SSL encryption. For individuals aged 18 and above only.

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